Privacy policy

1. Who we are

BigYawn Media Ltd is the controller responsible for personal information processed in connection with this website.

2. Scope of this policy

This policy applies only to the BigYawn Media website available at bigyawn.co.uk.

Our website contains links to other BigYawn brands and external websites. Those websites may operate independently and may have their own privacy notices. This policy does not describe how personal information is processed on those separate websites.

3. Information we may collect

Information you provide to us

When you contact us by email, we may receive information including:

• Your name.
• Your email address.
• The organisation you represent, where relevant.
• The contents of your message.
• Any files, documents or other information you choose to send.

Please avoid sending sensitive personal information unless it is necessary for us to deal with your enquiry.

Technical information

When you access the website, limited technical information may be processed automatically by our hosting and infrastructure providers. This may include:

• Your internet protocol address.
• Browser and device information.
• The date and time of a request.
• The page or resource requested.
• Basic diagnostic, error and security information.

This information may be contained in routine server or security logs. It is used to deliver the website, maintain its security, diagnose technical problems and prevent misuse.

Third-party website resources

The website loads certain design and functionality files from third-party content delivery networks, including Bootstrap and Font Awesome. When your browser requests those files, the relevant provider may receive technical information such as your IP address, browser details and the requested resource.

4. How and why we use personal information

5. Our lawful bases

Under UK data-protection law, we must have a lawful basis for each use of personal information. Depending on the circumstances, we rely on the following bases:

• Legitimate interests: to respond to enquiries, operate and secure our website, administer our business and maintain appropriate records. We consider whether those interests are balanced against your rights and interests.
• Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform an existing contract with you.
• Legal obligation: where we must process or retain information to comply with a legal requirement.

We do not currently rely on consent for website analytics or advertising because we do not use those technologies on this website.

6. Cookies and analytics

We do not currently use Google Analytics or another visitor analytics service on this website. We do not intentionally place advertising, personalisation or marketing cookies.

Essential technical storage may still be used where it is required by the website, hosting environment or security infrastructure to deliver the service requested by a visitor.

We will update this policy and introduce an appropriate consent mechanism before using non-essential cookies or similar tracking technologies where consent is required.

7. Who we share information with

We do not sell personal information. We may share or allow access to information only where reasonably necessary, including with:

• MDC Internet Solutions Ltd, which provides website hosting, maintenance and related technical services.
• Email and communications service providers involved in receiving, storing or delivering email.
• Content delivery and technical service providers used to supply website resources.
• Professional advisers such as accountants, insurers, solicitors or consultants where their services require access.
• Courts, regulators, law-enforcement bodies or public authorities where disclosure is required or permitted by law.
• A purchaser, investor or adviser involved in a proposed sale, restructuring or transfer of all or part of our business, subject to appropriate confidentiality protections.

Service providers acting on our behalf are expected to handle personal information securely and only for the purposes for which it has been provided.

8. International transfers

Some suppliers involved in providing web infrastructure, content delivery or email services may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard applies. This may include an adequacy regulation, approved contractual protections or another lawful transfer mechanism.

9. How long we keep information

We normally retain correspondence and enquiry information for up to 18 months after the last meaningful contact.

We may keep information for longer where this is reasonably necessary to:

• Comply with legal, tax or accounting requirements.
• Complete or administer a contract.
• Resolve a dispute or complaint.
• Establish, exercise or defend a legal claim.
• Prevent fraud, misuse or security incidents.

Routine technical and security logs are retained only for as long as reasonably required for operational, diagnostic and security purposes, subject to the practices of our service providers.

When information is no longer required, we will delete it, securely dispose of it or anonymise it where reasonably practicable.

10. How we protect information

We use reasonable organisational and technical measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

No website, email service or internet transmission can be guaranteed to be completely secure. You should therefore take care when deciding what information to send by email.

11. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• Ask for confirmation of whether we process your personal information.
• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict how personal information is used in certain circumstances.
• Object to processing based on our legitimate interests.
• Request the transfer of eligible information to you or another organisation where the right to data portability applies.

These rights are not absolute and may not apply in every situation. We may need to ask for information that reasonably confirms your identity before responding to a request.

We normally respond to valid data-protection requests within one month. We do not usually charge a fee, although the law permits a reasonable fee or refusal in limited circumstances.

To exercise a right, email info@bigyawn.co.uk .

12. Children’s information

This website is a corporate and brand-information website. It is not intended to collect personal information directly from children, and it does not provide user accounts, comments, competitions or interactive services for children.

If you believe that a child has provided personal information to us through this website or by email, please contact us so that we can review the situation and take appropriate action.

13. Links to other websites

This website links to separate brand websites, social platforms, shops and other third-party services. We are not responsible for the privacy practices, security or content of external websites.

You should review the privacy information provided by another website before submitting personal information to it.

14. Complaints

Please contact us first if you have a question or concern about how we have handled your personal information. We will take your concern seriously and try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data-protection matters.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk (opens in a new tab)

15. Changes to this policy

We may update this privacy policy when our website, business practices, suppliers or legal obligations change.

The latest version will be published on this page and identified by the “Last updated” date shown above.